Your well-being matters. Don’t wait to get the help you need now.
If you have urgent mental health or substance use concerns, visit the Open Access Center at Crisis & Counseling Centers to receive same-day care.
Whether you are:
Experiencing sudden or chronic stress or feelings of depression, anxiety, or hopelessness and want to explore your options;
Enrolled in care with a provider and need support between appointments; or
On a waiting list to start your mental health or substance use treatment and need help now.
Get Help Now.
Call (207) 626-3414 and speak to a member of the Open Access Center care team to request an appointment or to learn more about the services and supports available.
Call Us
(207) 626-3414
Location
10 Caldwell Road
Augusta, Maine 04330
Hours of Operation
Monday: 8:00 am – 4:00 pm
Tuesday: 8:00 am – 4:00 pm
Wednesday: 8:00 am – 4:00 pm
Thursday: 8:00 am – 4:00 pm
Friday: 8:00 am – 4:00 pm
Saturday: currently closed
Sunday: currently closed
Your care. Your choice.
If you prefer in-person care, support is available at the Open Access Center at Crisis & Counseling Centers’ outpatient office at 10 Caldwell Road in Augusta.
Telehealth support is available by phone or Zoom if you prefer to receive your care from the comfort of your home.
Not sure if your needs are urgent?
Our care team is happy to talk with you by phone to determine the right level of care for you before starting services. Call (207) 626-3414 to start the conversation.
When to ask for help.
Are these problems making it hard to get things done and get through the day, or are they worsening?
Call for help at (207) 626-3414.
Frequently Asked Questions
Q: What information is needed to schedule an appointment?
A: We will need your date of birth, Social Security Number, address, and insurance information.
Q: What if I don’t have insurance or have lost my insurance?
A: If you do not have insurance please inform our open access team when speaking with them about starting services. Our team will work with you to see if you qualify for MaineCare insurance, if you are eligible for grant funding to help cover the cost of your care, or explore establishing a payment plan that will not limit your ability to obtain the care you or your loved one needs.
Q: How long will I have to wait for an appointment?
A: Appointments will be scheduled on a first come first serve basis and you will be seen as soon as there is an opening. At our busy times you may have to wait until the following day to begin services. It is best to call first before coming into the center to schedule care and reduce the time you wait to see a provider.
Q: Who will my counselor be?
A: Counseling sessions are staffed by licensed clinicians, licensed social workers, and highly-trained behavioral health specialists. You will be scheduled with the first person who has an available appointment unless you request to see someone of a certain gender, a person of color, or a specific staff person. Requests will be accommodated but may lengthen the time it takes to begin services.
- Help is available to all individuals and not limited to existing Crisis & Counseling Centers’ clients.
- Crisis & Counseling Centers is required to bill for its services. MaineCare and private insurance will pay for many of our services.
You don’t have to struggle in silence. You can be un-silent. You can live well with a mental health condition, as long as you open up to somebody about it.
Demi Lovato
Open up today by calling (207) 626-3414 or visiting 10 Caldwell Road, Augusta, Maine 04330.